Taps.IM
ENTERPRISEContact Support
Get expert help from our security and technical support team. We're here to ensure your TapsIM deployment runs smoothly and securely.
Support Channels
Choose the best way to reach our support team based on your needs
Emergency Security Hotline
For critical security incidents and service outages
Available
24/7/365
Response Time
< 15 minutes
Technical Support
General technical questions and troubleshooting
Available
Business Hours
Response Time
< 2 hours
Enterprise Sales
Pricing, custom deployments, and enterprise features
Available
Business Hours
Response Time
< 4 hours
Security Consulting
Architecture reviews and security best practices
Available
By Appointment
Response Time
< 24 hours
Support Priority Levels
Understanding how we prioritize and respond to different types of support requests
Critical (P1)
Response: 15 minutesService unavailable, security incident
Common Examples:
High (P2)
Response: 2 hoursSignificant functionality impaired
Common Examples:
Medium (P3)
Response: 8 hoursMinor functionality affected
Common Examples:
Low (P4)
Response: 24 hoursGeneral questions and requests
Common Examples:
Additional Resources
Self-service options and community resources
Ready to Get Help?
Our security experts are standing by to assist with any questions, technical issues, or deployment challenges you may have.