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Security Emergency Response

Report Security Incident

Report security incidents, vulnerabilities, or suspicious activities immediately. Our dedicated security team provides 24/7 emergency response and investigation.

Emergency Security Contacts

Choose the appropriate contact method based on the severity and nature of your security concern

Critical Security Incident

Active security breaches, ongoing attacks, or imminent threats

IMMEDIATE
Phone Contact
Email Contact
[email protected]
Response Time
< 15 minutes
Availability
24/7/365

Vulnerability Report

Discovered vulnerabilities, security flaws, or potential weaknesses

HIGH
Phone Contact
Email Contact
[email protected]
Response Time
< 1 hour
Availability
24/7

Suspicious Activity

Unusual behavior, potential threats, or security concerns

MEDIUM
Phone Contact
Email Contact
[email protected]
Response Time
< 4 hours
Availability
Business hours

Incident Categories

Understanding different types of security incidents helps us provide the most effective response

🚨

Data Breach

CRITICAL
Response Time
Immediate
Examples
  • Unauthorized data access
  • Data exfiltration
  • Personal information exposure
  • Customer data compromise
⚠️

System Compromise

HIGH
Response Time
Within 1 hour
Examples
  • Server intrusion
  • Malware infection
  • Unauthorized system access
  • Privilege escalation
πŸ›‘

Service Disruption

HIGH
Response Time
Within 1 hour
Examples
  • DDoS attack
  • Service outage
  • Performance degradation
  • Availability issues
πŸ”

Security Vulnerability

MEDIUM
Response Time
Within 4 hours
Examples
  • Software vulnerabilities
  • Configuration weaknesses
  • Architecture flaws
  • Third-party issues
🎭

Social Engineering

MEDIUM
Response Time
Within 8 hours
Examples
  • Phishing attempts
  • Impersonation
  • Fraud attempts
  • Information gathering
🏒

Physical Security

MEDIUM
Response Time
Within 8 hours
Examples
  • Unauthorized facility access
  • Equipment tampering
  • Theft or loss
  • Surveillance concerns

Submit Security Incident Report

Provide detailed information about the security incident to help our team respond effectively

Important: For critical incidents requiring immediate attention, please contact our 24/7 security team at [email protected] or use our secure messaging platform for immediate assistance.

Our Response Process

Understanding how we handle security incidents from initial report to resolution

1

Report Receipt

Your incident report is received and immediately logged in our security incident management system

Immediate
Incident ticket created
Priority assessment
Initial triage
Team notification
2

Initial Assessment

Security team performs rapid analysis to determine scope, impact, and required response level

15 minutes - 4 hours
Threat analysis
Impact evaluation
Resource allocation
Escalation if needed
3

Containment

Immediate actions taken to contain the incident and prevent further damage or exposure

1-24 hours
System isolation
Access restriction
Evidence preservation
Stakeholder notification
4

Investigation

Detailed forensic analysis to understand the full scope and root cause of the incident

Hours to days
Digital forensics
Log analysis
Timeline reconstruction
Attribution research
5

Resolution

Implementation of fixes, patches, and improvements to resolve the incident and prevent recurrence

Days to weeks
System restoration
Security improvements
Documentation update
Lessons learned
6

Follow-up

Post-incident review, communication with stakeholders, and continuous monitoring

Ongoing
Incident report
Customer communication
Process improvement
Monitoring enhancement